SoffSeal products come with a Lifetime 100% satisfaction guarantee. SoffSeal will issue a replacement part for any product needing to be replaced that qualifies as a warranty item as defined within these terms.
An item can be warrantied if there is evidence of a manufacturing defect or wear and tear. We stand behind our Lifetime 100% satisfaction guarantee.
To process a claim - Customer must contact SoffSeal's service department at 1-800-426-0902 or firstname.lastname@example.org to obtain an RMA #. At this time the customer must provide the following:
Proof of purchase
Reason for claim
RMA # issued by service department
Tracking information on the return item
At this time SoffSeal will ship the warranty replacment item at no charge, using standard shipping methods.