Return FAQ's

Returns

Q. How long do I have to make a return?

If you are not completely satisfied, return the new/unused item in the original box pre-paid (customer is responsible for shipping cost) postmarked within 90 days of purchase, with a copy of the invoice, for a refund/exchange.

  • To initiate an online return, click here
  • To see a video on how to complete an online return, click here

Q. My order arrived damaged. What do I do?

Please contact customer service at 1-800-345-4545 and press 3 immediately and we will be happy to assist you with the return and exchange.

Q. Will there be a restocking fee applied to my return?

A 15% restocking fee will be deducted from any item returned 91-180 days after the ship date; a 25% restocking fee will be assessed on orders returned 181-365 days after the ship date; No returns are accepted after 365 days. A 15% reboxing fee will be deducted for any item not returned in its original packaging.

Q. Where do I send my return?

Please completely fill out the Return & Exchange form located on the back of your invoice.

Send the package prepaid to: JEGS High Performance, Attn: Returns, 101 JEGS Place, Delaware, OH 43015

No COD or freight-collect shipments will be accepted. Credit will be issued for merchandise only - no refunds on handling/shipping charges.

Q. What if I did not receive or have lost my original invoice?

Simply contact Customer Service at 1-800-345-4545 and press 2 and we will be happy to email, fax, or mail you a replacement.

Q. When can I expect my refund to be processed?

A credit will be processed within 2 business days to the original form of payment. If the original form of Payment is no longer valid a JEGS Gift Certificate will be issued.

 

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