Pacesetter Warranty

PaceSetter Manufacturing, Inc. makes the following limited warranty to the original retail purchaser of this direct-fit catalytic converter:

LIMITED WARRANTY: This direct-fit catalytic converter is warranted to be free from defects in materials and workmanship subject to the exclusion and conditions set forth below and subject to the durational limits in this paragraph. The catalytic converter has been designed and manufactured and is warranted to meet federal Environmental Protection Agency emission requirements for 2 years/25,000 miles or whichever comes first. The stainless steel body and the nipples alone are warranted for 5 years or 50,000 miles, whichever comes first. At the conclusion of the 5 year/50,000 mile or 25,000 mile period, whichever is applicable, all liability under this limited warranty shall terminate. In order to be considered for warranty, the warranty card enclosed with each converter assembly must be completed and returned to Pacesetter. DOES NOT COVER RATTLING OR BROKEN SUBSTRATES.

EXCLUSIONS: Failure or defects caused by the following are not covered by this warranty:

Improper installation (including installation on a vehicle for which the converter has not been cataloged) or failure to maintain the vehicle in proper operating condition with all emissions control equipment properly connected and operating according to vehicle manufacturer’s specifications;
Replacement converters that fail for the same reason as the original failure are not covered under this warranty;
Damage due to an accident, negligence or misuse;
Converters installed on vehicles with modified exhaust or emission systems.
In the event that a warranty claim becomes needed the customer must produce a copy of the original sales invoice and a completed copy of the Factory Warranty registration form must be included with the warranty request. This procedure is required to begin a warranty claim.

Pacesetter requires the following items to be submitted before any processing of a warranty claim.

Original Sales Invoice
A completed Warranty Form, filled out at time of installation & returned to Pacesetter, must be on file.
Printed Detail Diagnostic Report (Not a code reading of PO420 or PO430 but real diagnostics). These readings must be obtained from a scan tool with the scanner set in generic mode. Reading are to contain:
Long Term and Short Term Fuel Trim readings for Bank 1 (4cylinder) and Bank 1 and Bank 2 for (6 & 8 cylinders) Readings are in percentiles + or - . Need readings at Idle and at 2500 RPM.
Mass Air Flow Sensor readings (gm/sec) This reading is to be at Idle.
Readings of all Oxygen Sensors pre-cat and post-cat. These can be freeze frame images of Oxygen Sensors.
Download this Diagnostic Worksheet and have it filled out by a repair shop.
Once completed, return this along with any other documentation to Pacesetter using the Contact Us Form
Photos of the exterior of the converter shell if possible.
PaceSetter Performance Products warrants these parts free from defects in workmanship and materials for 3 years from the date of purchase by the original end user.

Exceptions set forth below:
1st year of the warranty, PaceSetter will repair or replace products with defects in workmanship and materials.
2nd and 3rd years product will be replaced with a pro-rated fee charged.

Amount of the fee will be determined of the claim and will be based on the Suggested Retail Price of the product at the time of claim and the amount of time the product was used during the warranty period.

PaceSetter will not be responsible for freight, labor, other expense incurred, or inconveniences or damages caused by failure of the product, or for breach of any expressed or implied warranty with respect to the product other than as set forth herein.

Implied warranties on PaceSetter products shall be in effect only for the duration of the expressed warranty (with exceptions set forth below). This limited warranty is void if the product shows evidence of mishandling, externally-applied heat, welding, bending, or mutilating of parts, burn-out or blowout resulting from improper tuning, visual rust or rust-through as the result of an external wrap or coating not applied by PaceSetter. Also voiding the warranty are used contrary to applicable instruction sheets, shipping damage, header wrap or repair performed by other than PaceSetter. Paint, gaskets, bolts, external (visual) rust, rust-through, and cosmetic appearance are not covered under the terms of this warranty. Plating on a product, once the product is installed, is not covered under the terms of this warranty. For service under the terms of this warranty, the end user must be able to prove date of purchase. Shipping to PaceSetter is the responsibility of the customer. Contact dealer from which the product was purchased or PaceSetter Performance Products in Phoenix, AZ. Written permission must be obtained on all warranty claims.

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