RARE PARTS INC guarantees all DIAMOND SERIES® and FAB SERIES® steering & suspension products to be free from defects in workmanship when used under normal operating conditions for as long as the original purchaser owns the original vehicle they were installed on. Rare Parts' obligation under this Limited Warranty is to repair or replace the defective product (at Rare Parts' discretion). Any and all costs of removal, installation, rental vehicle, freight, or incidental or consequential damages are expressly excluded from this warranty. All installations should be done by a qualified mechanic. Improper installation or modifications to our parts will void your warranty.
Parts manufactured by MOOG, McQuay-Norris, TRW, KYB, Atsco or other brand names are covered by their respective warranty.
WHAT IS NOT COVERED UNDER WARRANTY
Rare Parts will not warranty any part that has been damaged due to lack of lubrication, used for racing or competition, abuse, or any other use not originally intended for. Components that experience regular wear over time that are not covered include ball studs and components, dust boots, any moving parts, and painted or powder coated finishes. Labor costs for removal and installation are not covered.
WARRANTY CLAIM PROCEDURE
Any item subject to a warranty claim will need a prior authorized RGA# before returning. Any items received without an RGA# will be refused. We require digital pictures of the part installed on the vehicle. If installed incorrectly or part has been modified, warranty claim will be denied. DO NOT REMOVE YOUR PART UNTIL INSTRUCTED TO DO SO!
To start a warranty claim, provide us with the following:
Dated original invoice of purchase.
Clear Digital images showing our part installed on your vehicle. Multiple angles are encouraged.
Detailed information explaining reason for claim
Email the above information to firstname.lastname@example.org for review. If more photos or details are needed you will be contacted. Once you receive your RGA # then remove your part. It is the customer's responsibility for all shipping expenses. Make sure to label your box clearly with your RGA# and attention to the Tech Department.
Once Rare Parts receives your return you will receive a confirmation it has been received and in the inspection process. The warranty procedure may take up to 10 days once Rare Parts receives your part. You will be contacted with the results.
If a replacement part is needed during the process you may purchase from your vendor or directly from Rare Parts, Inc. (800)621-2005. Once the claim is determined you will be contacted.
HEAVY DUTY TRUCK SERIES GM TIE ROD ASSEMBLIES
Due to front suspension geometries, Rare Parts only recommends our HD Tie Rod Assemblies to be used on vehicles from stock height up to 6" of suspension lift. Owner assumes responsibility for using our products on vehicles with lifts greater than 6" and voids the warranty.
Trucks with stock/aftermarket torsion keys cranked, may require extended sway bar end links to clear the sway bar away from the HD Tie Rod Assemblies. All adjustments must be done by a qualified mechanic. Over adjustment of the torsion bars can prematurely wear all steering components.
Correctly lifted trucks retain the factory geometry angles of the front end components (i.e., CV axles, tie rod ends). Owners of modified vehicles assume the risk & responsibility of premature damage to components due to these exaggerated angles. Rare Parts reserves the right to reject/deny any warranty on products that have been misused and/or products that fall into this classification.
THANK YOU FOR CHOOSING RARE PARTS.