How Long Does JEGS Take to Process My Return and Issue a Refund?
At JEGS, we understand the importance of receiving your refund as quickly as possible. Once your returned merchandise arrives at our facility, it must go through our receiving, inspection, and processing procedures before a refund can be issued.
Step 1: Return Receiving and Processing
Once your return is delivered to our returns facility, our team will receive, inspect, and process the merchandise to ensure it meets our return policy requirements.
Please allow approximately 5–7 business days from the date your return is delivered for receiving and processing.
Please note that a carrier's delivery confirmation indicates your package has arrived at our facility, but does not mean your return has completed processing. You will receive an email notification once your return has been received into our returns processing system.
Step 2: Refund Issuance
Once your return has been inspected, approved, and processed, JEGS will issue the applicable refund to your original form of payment.
You will receive a separate email notification once your refund has been issued.
Step 3: Refund Posting to Your Account
After JEGS issues your refund, please allow an additional 7–10 business days for the credit to appear on your original form of payment.
The timing of the credit depends on your financial institution or payment provider and may vary.
Important Information
- All processing and refund timeframes are estimates. Actual processing times may vary.
- Business days are Monday through Friday, excluding national holidays.
- Return processing time begins when your return is received at one of our facilities. Shipping transit time is not included.
- Refund posting times are separate from JEGS' return receiving and processing times.
- Returns requiring additional inspection or review may take longer to process.